Case Study
Build domain knowledge before the AI rollout
Why most organizations need a domain map before they need another copilot pilot.
Udit Agarwal·
Teams often start AI adoption with tool selection.
That feels fast, but it usually creates noise before clarity.
What is missing
Before rollout, leaders need a working model of:
- repeated workflows
- fragile approvals
- hidden dependencies
- knowledge concentrated in specific people
Without that, AI deployment becomes a collection of disconnected bets.
What better looks like
A better sequence is:
- understand the operational system
- identify high-friction work
- map the knowledge needed to perform it well
- introduce AI where the surrounding context is already legible
This is the difference between experimentation and infrastructure.